MSc in Data Science

Sep 2022 - Aug 2024

University of Gloucestershire, United Kingdom

Achieved a merit classification

• Python Notebooks and Scripting
• Data Analysis and Visualisation Principles
• Applied Data Analysis Techniques for Business
• Machine Learning and Optimisation

BSc (Hons) in Software Engineering

Oct 2016 - Dec 2019

University of Plymouth, United Kingdom

Graduated with Second Class Honors Upper Division

• Databases and their Applications
• Advanced databases and their applications
• Network and System Administration
• Software Engineering for the Internet using Java
• Web Development Platforms
• API Software Development
• IT Legislation and Ethics

Certificate in Computer Science

Oct 2015 - Feb 2016

National Institute of Business Management

GCE Ordinary Level(O/L)

2012

Operations Engineer

Oct 2020 - Sep 2022

Virtusa

• Created Tableau dashboards improving business intelligence by 40% via predicting subscriber activity insights.
• Developed and implemented innovative data models in Python/R, resulting in a 35% reduction in system load times while achieving optimal resource allocation across all operational processes.
• Enhanced SQL query performance and administered Oracle databases to improve processing speed and data integrity.
• Prepared daily, weekly, and monthly reports, providing actionable insights to support key decision-making and drive continuous improvement across teams and organisational initiatives
• Spearheaded Mobile Number Portability (MNP) to ensure seamless network connectivity for 30M+ subscribers.
• Optimized L2 support processes by collaborating with other network service providers to resolve service queries, reducing average resolution time by 20%.
• Addressed high-priority customer inquiries (P1-P2) through direct email, Remedy and ServiceNow ticketing systems enhancing incident resolution efficiency while achieving monthly increases in satisfaction rate by 35%.
• Automated daily routine tasks using scripts and CronJobs to cut manual workload by 40%.
• Executed detailed analyses on operational errors and log files to pinpoint underlying problems, enhancing overall system stability which led to an increase in incident response speed by 25%.
• Integrated DevOps methodologies and ITIL practices to enhance platform security and system safety, achieving a 35% reduction in vulnerability response times.
• Streamlined application performance on Cloud servers, refining both Linux and Windows environments to achieve 30% faster load times across the infrastructure.
• Coordinated cross-functional teams by creating change requests during deployments and upgrades to ensure configuration changes in the production environment.
• Maintained on-call support to ensure 99.99% system availability during high-pressure scenarios.

Associate Infrastructure Operations Engineer

Feb 2020 - Oct 2020

Stepping Stone Advertising, New York, NY

• Managed the BizTalk-based Data Management Tool (DMT) for seamless file transfers across McDonald's restaurants and enterprise systems worldwide; leveraged .NET, C#, and MS SQL to enhance data integrity.
• Leveraged Microsoft 365 Business tools to streamline operational workflows and expediting issue resolution
• Delivered L3 to resolving complex issues, managing system upgrades, and ensuring seamless operations, including new market onboarding.
• Created 4+ design presentations and proposals a month for clients and account managers

Trainee Software Engineer

Nov 2019 - Feb 2020

Co-operative Insurance Company Limited

• Engineered robust backend solutions to streamline operations for an insurance platform, resulting in consistent throughput exceeding 150 queries every single minute throughout peak usage periods.

Internship in Software Engineering

May 2019 - Nov 2020

IdeaCode Global (PVT) LTD